We take support seriously
At Digital Reasoning, we want you to have the best possible support experience. The people who staff our support service use our product every day and spend every waking moment ensuring your support needs are quickly addressed. We know how important it is to get a fast resolution to your query or problem, so we connect you directly with our expert software support team and engineers to ensure a fast, knowledgeable response whatever your issue.
Unlimited support is available via email or our customer portal. In the case of more serious problems, we are also available by telephone.
If you have a Critical Issue please call us at
for an immediate response.
Critical Issues are those which cause service to be unavailable or seriously impacted.
Depending on your chosen level of service, our support team is available during the following hours:
provides business hours support
8:00AM - 5:00PM CST, Monday – Friday
provides unlimited support
24hrs, 7 days a week
If you would like to upgrade from standard to enhanced support, please contact your account manager.
If you have feedback about our Technical Support Service, please call us on +1 615-567-8860.