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Support

We take support seriously

At Digital Reasoning, we want you to have the best possible support experience. The people who staff our support service use our product every day and spend every waking moment ensuring your support needs are quickly addressed. We know how important it is to get a fast resolution to your query or problem, so we connect you directly with our expert software support team and engineers to ensure a fast, knowledgeable response whatever your issue.

Unlimited support is available via email or our customer portal. In the case of more serious problems, we are also available by telephone.

Critical Issues Critical Issues

If you have a Critical Issue please call us at
+1 615-567-8860
for an immediate response.

Critical Issues are those which cause service to be unavailable or seriously impacted.

Non-Critical Issues Non-Critical Issues

For all other issues please contact us via email:
support@digitalreasoning.desk-mail.com
or our customer portal.

HELP PORTAL »

Depending on your chosen level of service, our support team is available during the following hours:

Standard Support Standard Support

provides business hours support
8:00AM - 5:00PM CST, Monday – Friday

Enhanced Support Enhanced Support

provides unlimited support
24hrs, 7 days a week

If you would like to upgrade from standard to enhanced support, please contact your account manager.

If you have feedback about our Technical Support Service, please call us on +1 615-567-8860.